Refund Policy

We want you to be satisfied with GREGTUR TURISMO. This policy explains how to request a refund for travel packages and services purchased from us. Effective date: 2026-10-23.

Refund period

You may request a refund within 30 days of purchase.

How to request

E-mail [email protected] with your order number and the names of the travelers on the booking. We answer within 2 business days.

If you have questions before making a request, you can also call us at +5511947382606.

How you are refunded

Approved refunds go back to the original payment method within 5–10 business days after approval.

Card statements may take one or two billing cycles to show the refund.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Orders we cancel

If we cancel an order because of a pricing error or suspected fraud, we refund any amount paid to the original payment method.

No recurring charges

Our travel services are one-time purchases. We do not charge subscriptions or recurring fees, so there is nothing to cancel on an ongoing basis.